Challenge
Multi-location brands needed to maintain a consistent tone across large volumes of Google reviews while also extracting useful operational feedback for managers and staff.
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Customer Experience Automation
Google Review Management and Weekly Insights
Affic AI helped hospitality teams respond to reviews quickly and consistently while turning customer feedback into weekly operating insights.
Auberge du Dragon Rouge and Skyethgroup
Affic AI helped hospitality teams respond to reviews quickly and consistently while turning customer feedback into weekly operating insights.
Solution
We deployed a workflow that drafts brand-aligned review responses, routes exceptions when needed, and summarizes recurring themes into staff-facing reports. The same system produces a cleaner feedback loop for service quality and location-level performance.
Outcome
Response handling became faster and more consistent, and management received a clearer view of what customers were praising or flagging each week.
- Supports multi-location review workflows
- Keeps responses aligned with brand tone
- Turns feedback into weekly insights for operators